Irish telecoms firm, Goldfish, earlier this week, released their new Babelfish phone at the UPRISE festival being held in the RDS. Named after the fish from Hitchhiker’s Guide to the Galaxy, it allows calls to be made directly from within a web-browser. It is the first phone of its kind to be developed by an Irish company.
Based in Greystones, County Wicklow Goldfish is an Irish-owned cloud telecoms company that provides VoIP services to businesses across Ireland and abroad. Customers include companies, such as Dropbox, IDG Direct and the Sisk Group, to SMEs and start-ups such as Boxever.
The Babelfish has been designed by Goldfish as an alternative to traditional softphones, in order to simplify how their customers, make and receive calls. Some of the larger companies they work with have requested a cloud-based phone that can be accessed by their staff from anywhere, without the need for a download and configuration. The result is the Babelfish, which can be accessed via a simple link, with all calls made and received encrypted within a web-browser.
Gordon O’Neil, CEO of Goldfish says:
“We work with companies to develop our technology to fit their changing work practices. Many of our larger customers no longer use handsets and are moving towards being fully cloud-based. Others want to implement hot-desking, to streamline their working practices and save on office costs. The problem with traditional softphones is they make change difficult because they are desktop-based. Now, with the Babelfish, our customers can access their phones through a web-browser, so their staff can make calls within a few seconds. As with all bespoke technology that we develop, we will be making it available to all our customers.”
The Babelfish will also be fully incorporated into Quvu, Goldfish’s call centre management software. Quvu is Goldfish’s new ‘Software as a Service’ for companies that have staff handling high volumes of calls, such as in contact centres. Quvu gives their customers access to features such as, real-time call data and the ability to use an intelligent dialer to boost call volumes. It also simplifies and streamlines the management of staff that handle either outbound or inbound calls, across multiple locations.
To use the Babelfish all people need is a virtual VoIP phone number from Goldfish – they are €5 + vat per month. Users are not charged to receive calls; outbound calls are charged, on a per minute rate. To use the Babelfish users then follow this link. This allows customers to make calls as if from their own landline numbers.
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